Refund & Cancellation Policy

Last updated: July 2026

This policy outlines the conditions under which clients may request a refund or cancel a paid engagement with Sephar-Innovations Ltd. ("we," "us," "our"), including our AI Engineering Training programme, other training/cohort offerings, and technology consulting or development projects.

1. Training Programmes & Cohort Enrolment

This is our primary paid offering (e.g. the AI Engineering Training Programme, enrolled via sephar.dev/enroll), billed either as a single payment or in two instalments.

  • More than 7 days before cohort start date: Full refund, less a 5% payment-processing fee.
  • Within 7 days of cohort start, before the programme begins: 50% refund, or a free transfer to the next available cohort (transfer is fee-free and preferred).
  • After the cohort has started: No refund once live sessions/labs have begun, but a one-time transfer to a later cohort may be granted at our discretion for genuine hardship (e.g. medical emergency), on request within 7 days of the missed session.
  • Pay-in-two plans: If you cancel after paying only the first instalment and before the cohort starts, the refund terms above apply to the amount already paid. The second instalment is simply not collected.
  • Non-attendance: Failure to attend sessions without notice does not qualify for a refund.

2. Consulting & Development Projects

Most project engagements (software development, AI/automation builds, IT consulting) are scoped and invoiced directly following a discovery call, rather than paid via card at checkout. Where a project deposit or milestone is collected via Paystack:

  • Before work begins: Deposit is refundable, less a 10% administrative fee.
  • After work begins: Payments for completed milestones are non-refundable; the current in-progress milestone is refundable pro-rata for the unworked portion.
  • After delivery and sign-off: No refund; post-delivery issues are handled under our standard support terms.

3. Non-Refundable Items

The following are never eligible for refund:

  • Third-party costs already incurred on your behalf (API credits, cloud infrastructure, licensing/domain fees)
  • Training materials or certificates already issued
  • Work explicitly marked complete and approved by the client

4. How to Request a Refund or Cancellation

To request a refund or cancel an enrolment/engagement:

  • Email support@sephar.dev with your enrolment reference (or invoice number, for project work) and the reason for your request.
  • Requests are acknowledged within 2 business days.
  • Eligible refunds are processed within 7–10 business days back to the original payment method via Paystack.
  • If a request is declined (e.g. falls under Section 3), we'll provide a written explanation.

5. Disputes

If you believe a decision under this policy was made in error, you may escalate by replying to the resolution email requesting a review by a senior team member. We aim to resolve all disputes within 14 business days.

6. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

7. Contact

Questions about refunds or cancellations? Contact support@sephar.dev or visit sephar.dev.